From frustration to fulfilment: Geoff’s hearing journey

Geoff
 

Client: Geoff Gunson
Audiologist: David Peel, The Sense of Hearing

Geoff Gunson had been struggling with his hearing for years. He had previously invested in hearing aids from a well-known high street chain, spending around £2,000 on a pair that never really worked for him. “They just didn’t feel right,” Geoff recalled. “They ended up in a drawer gathering dust. It felt like money down the drain.”

Geoff’s hearing loss had been affecting more than just his ability to hear; it was impacting his relationships and quality of life. He often felt like an outsider in conversations, struggling to catch all the words. “I didn’t feel part of things anymore. It was like everyone was on the inside of the conversation, and I was stuck on the outside looking in.”

His wife Sue had long been encouraging him to take action, particularly as their family grew. “When the grandkids came round, I wanted him to be able to join in and enjoy the moment, not just smile and nod.”

The turning point

After a recent wax removal appointment at his local pharmacy, Geoff met David from The Sense of Hearing. During the visit, David discovered a silicone dome from one of Geoff’s old hearing aids still lodged in his ear, which had been causing discomfort and even poorer hearing. David safely removed the obstruction, and for the first time in years, Geoff began to feel optimistic.

Based on this positive experience, Geoff spoke with David about his hearing aid issues. “He came to the house with all the equipment, tested my hearing thoroughly, and gave me the confidence to go for some top-of-the-range hearing aids to give me features to match my needs in group situations with the family. From that first meeting, he inspired confidence. He knew what he was talking about - no messing about, just honest, professional advice.”

The solution

David worked with Geoff to find the best hearing solution tailored to his needs and budget. The fitting process went smoothly, and Geoff immediately noticed a change. “The difference was phenomenal. I could hear conversations clearly, not just the odd word. I didn’t have to sit back and guess what people were saying anymore.”

One of the biggest improvements came at home. “Before, I had to turn the TV volume right up just to hear it - it was so loud my wife needed earplugs! Now, it’s at a normal level, and we can enjoy watching together.”

Hearing aids and the app that controls them on an iPhone
“I’d listen to the wireless and miss bits of my favourite songs. Now, I can hear it all.”
— Geoff
Old Crosley record player

Life now

Geoff’s new hearing aids made a world of difference, especially when it came to family time. “When my daughter and son-in-law, son and daughter-in-law, and the grandkids came over, I could be part of the conversation again. I could interact with them, laugh with them, and properly be there. That meant everything.”

He also found listening to music enjoyable again – a simple pleasure he had been missing. “I’d listen to the wireless and miss bits of my favourite songs. Now, I can hear it all.”

Why The Sense of Hearing?

Geoff was clear about what set The Sense of Hearing apart. “They’re not the cheapest hearing aids, but after my experience with Specsavers, I’ve learnt that you get what you pay for. David tells it like it is. No fluff, no pushy sales – just honest, expert advice.”

“The whole team was lovely. Whenever I called the office, they were friendly and helpful. They also followed up to check how I was getting on with the hearing aids. You could go to them, or they could come to you – whatever worked best. And they never pressured you. You had nothing to lose.”

Final thoughts

For Geoff, choosing The Sense of Hearing was a decision that transformed his day-to-day life. “I honestly can’t fault them. There’s nothing bad I can say – and that’s gospel.”

If you or a loved one are experiencing hearing loss, we’re here to help. The Sense of Hearing offers expert advice, a friendly, no-pressure approach, and hearing solutions tailored to your life. Call 01295 557008 and chat to us today.

Hearing Aid Audiologist, David Peel